Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The order Processing Time will be 1 – 2 business days after we receive your orders. The estimated arrival time of your orders is Processing Time + Shipping Time.
Overseas deliveries can take 3-8 days. Delivery details will be provided in your confirmation email.
Simply click on My Account on the top menu or click here.
If you have already created an account, you can update your shipping address in your account profile. Simply go to My Account on the menu or click here.
Tracking your order is simple! You’ll receive an email containing your tracking information along with a link. Just click the link to see the latest updates on your package.
If you still have questions or issues with your order, please contact us at [email protected].
We offer worldwide shipping. To learn more about the available countries, shipping methods, and shipping fees, please see our Shipping Policy.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return policy. Please see our Refund and Returns Policy for more details or click here.
We apologize for any inconvenience caused by receiving the wrong item. Rest assured, we are committed to quickly correcting this mistake. Please don’t hesitate to reach out to our customer support team at [email protected] for prompt assistance.
While we take great care to ensure our products are well-packed, we understand that sometimes items can be damaged in transit. If you receive a damaged product, please promptly contact our customer support team at [email protected] to report the issue. You can typically find the contact information on your order confirmation email or our website. Please remember to include your order number and provide details of the damage when reaching out to us.
Receiving customer support is easy! You can reach out to our dedicated support team at [email protected]. Before reaching out, you might find answers to common questions in our FAQs or Help Center on our website.
If you’ve entered an incorrect shipping address, it’s essential to act quickly to prevent any delays or issues with the delivery of your order. Reach out to our customer support team at [email protected] as soon as possible to inform them of the error. You can typically find contact information on your order confirmation email or our website. Provide your order number and the correct shipping address.
Take the opportunity to double-check and update your shipping address in your account settings to avoid similar issues in the future.
If you wish to change or cancel your order, please contact us within 24 hours of placing your order via email: [email protected]. We will process it ASAP after we receive your message. Please note that orders that have already been shipped cannot be changed or canceled.